Return and refund policy

hank you for shopping with us at Addorah Wellness. We value your satisfaction and want you to feel confident in your purchase. Please read our return and refund policy carefully before making a purchase.

1. Returns

We accept returns on eligible items within 30 days of the delivery date. To be eligible for a return:

  • The item must be unused, in the same condition you received it, and in its original packaging.

  • Proof of purchase (order number, receipt, or confirmation email) is required.

  • Items damaged by misuse, accidents, or normal wear and tear are not eligible for return.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Products marked as final sale or non-returnable.

  • Gift cards or downloadable products.

  • Opened or used personal-care products for hygiene and safety reasons.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange your product for the same item, please contact us at okaforadaora@yahoo.co.uk

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5. Order Cancellations

  • Orders can only be canceled within 24 hours of purchase if they have not yet been processed or shipped.

  • Once shipped, the order is no longer eligible for cancellation and must follow the standard return process.

6. Shipping for Returns

  • Customers are responsible for paying the shipping costs for returning an item unless the return is due to our error (defective or incorrect item).

  • We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

7. Late or Missing Refunds

  • If you haven’t received your refund yet, first check your bank account.

  • Then contact your credit card company or bank; it may take some time before your refund is officially posted.

  • If you’ve done all of this and still haven’t received your refund, please contact us at okaforadaora@yahoo.co.uk

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

📧 Email: okaforadaora@yahoo.co.uk

📞 Phone: 6314018947